Online Trading Academy Wins Again in Customer Service Ranking
LiveHelpNow recognition awarded to OTA for providing excellence in customer care
Irvine, CA, January 18, 2018 – Online Trading Academy has been recognized as “Winner of the Year 2017” for “Best Customer Service” in the LiveHelpNow challenge—a monthly and annual ranking that measures the top 100 companies providing exceptional customer service.
OTA ranked in the top 100 out of more than 10,000 companies measured, for the second time, in 2017. They were also awarded “Best Customer Service 2016”.
The LiveHelpNow Challenge is a certified review backed by industry statistics. A real-time metric score is calculated based on a formula which monitors 50 different criteria to reveal a detailed picture of a company’s customer service.
The criteria are then allocated into the following categories: customer survey results, resolution rates, operator effectiveness and proactive service.
“We are excited to be recognized yet again for our service in customer care,” said OTA Customer Care Manager, Linda Schulte.
“LiveHelpNow’s Chat allows us to connect to our students and instructors on a personal level, answering product and service questions, troubleshooting and offering quick solutions to ensure student satisfaction.
We are proud of our team and their ongoing commitment to excellent customer support.”
LiveHelpNow’s mission statement promises, “Our solutions make real customer relationships possible, fueled by data shared and exchanged effortlessly by both parties, facilitating relationships that set our clients apart from their competitors.”
LiveHelpNow has over 120,000 deployments worldwide. Other Top 100 companies include AARP, the American Bankers Association, American Management Association, and U.S. Coast Guard.
About Online Trading Academy
Online Trading Academy (OTA) is the world leader in professional education for investors looking to build life-changing skills to succeed in the financial markets.
Their patented Core Strategy empowers traders and investors to make smarter decisions. Students learn under the guidance of experienced traders in a hands-on classroom setting with extensive online education resources.
The courses are geared toward individual investors or traders, novice or experienced, who want to learn how to use the same tools and trading techniques as the professional traders on Wall Street.
OTA has its roots in the largest trading floor in the Western US, founded in 1997. From a single location in Irvine, CA, Online Trading Academy has expanded to more than 40 worldwide campuses, and over 400,000 people have experienced OTA workshops.
For more information, visit: www.tradingacademy.com.
The LiveHelpNow Challenge is a monthly ranking that measures the top 100 companies providing exceptional customer service-measured by LiveHelpNow’s customer service metric score.
Its metrics monitor 50 different criteria that reveal a detailed picture of the current state of a company’s customer service The LiveHelpNow Challenge metric score is calculated through an intelligent formula based on a combination of 50 criteria, in the following categories: customer survey results, resolution rates, operator effectiveness and proactive service.
For more information, visit: www.livehelpnow.net