Online Trading Academy is Repeat Winner in Customer Service Ranking

LiveHelpNow recognition awarded to top companies for customer service and satisfaction

Irvine, CA, October 14, 2016 - For the third time in 2016, Online Trading Academy has been recognized for “Best Customer Service” by LiveHelpNow. OTA ranked in the top 100 out of more than 10,000 companies measured. The LiveHelpNow Challenge metric score is calculated through an intelligent formula based on a combination of 12 criteria, in the following categories: customer survey results, resolution rates, operator effectiveness and proactive service.

“LiveHelpNow’s Chat is a vital part of our arsenal of customer service tools along with existing email and phone services,” explained OTA Customer Service Supervisor Linda Schulte. “Live Chat allows our Customer Service Team another way of communicating to solve problems faster, give quick answers to student questions, and provide assurance to our students that we’re available in real time. We’re pleased and proud that our dedication to exceptional service in these areas has been recognized.”

The September recognition followed previous Top 100 rankings in March and July. LiveHelpNow has over 120,000 deployments worldwide. Other Top 100 companies include AARP, the American Bankers Association, Rawlings Sporting Goods and Renovators Supply. According to the firm’s mission statement, “our solutions make real customer relationships possible, fueled by data shared and exchanged effortlessly by both parties, facilitating relationships that set our clients apart from their competitors.”

Other factors in the metric score include average chat accept time (how long it takes the operator to respond to a chat request), average chat time (shorter is better, because it indicates the issue has been settled) and operator knowledge. “Ideally, a customer service representative will respond quickly, communicate effectively, understand fully and resolve completely,” says Schulte. “And that’s exactly what we try to achieve.”

About Online Trading Academy

Online Trading Academy helps their students take control of their financial future. Their patented Core Strategy empowers traders and investors to make smarter decisions. Students learn under the guidance of experienced traders in a hands-on, learn-by-doing classroom setting with extensive online education resources. In the Professional Trader course, students learn trading skills and then practice trading live, in the classroom, without paying commissions or risking their own capital by using Online Trading Academy’s money.

Online Trading Academy offers instruction from experienced industry professionals, as well as a wide array of beneficial home study materials to supplement classroom study. Over 200,000 investors have experienced Online Trading Academy’s Education with classrooms in 39 locations that include: Brooklyn, Long Island, Ridgefield Park, Phoenix, Irvine, Los Angeles, Sacramento, San Diego, San Jose, Norwalk, Denver, Fort Lauderdale, Orlando, Tampa, Atlanta, Chicago, Baltimore, Boston, Detroit, Minneapolis, Kansas City, Charlotte, Raleigh, Cincinnati, Philadelphia, Austin, Dallas, Houston, Seattle, Washington, D.C. and Milwaukee in the U.S. and international locations in Dubai, London, Singapore, Jakarta, Mumbai, Vancouver and Toronto. For more information, visit: www.tradingacademy.com

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