Lessons from the Pros Help

You may have signed up for our newsletters, but find that you are not receiving them. The information below may help track down the problem. If you find that you cannot resolve the problem yourself, and we will try to help you get it resolved.

Email Settings You Need to Know

Increasingly, ISPs are using filtering systems in an attempt to keep spam or unsolicited emails out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive, such as our Lessons from the Pros.

IMPORTANT: To make sure that Online Trading Academy's e-mails are not filtered into your "junk" or "bulk" folder, please add Online Trading Academy to your list of trusted senders by adding tradingacademy@reply.tradingacademy.com on your Spam White List and also into your Contacts of your email program.

Here's information regarding specific email address types:

Hotmail: Place the domains tradingacademy.com and reply.tradingacademy.com on your Safe List, so that you can receive our newsletters and post-order e-mails. The safe list can be accessed via the "Options" link next to the main menu tabs.

AOL: Place the domains tradingacademy.com and reply.tradingacademy.com in your Address Book.

Yahoo! Mail: If one of our e-mails is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.

Some spam filters: Place the domains tradingacademy.com and reply.tradingacademy.com on the filter's whitelist. You may need to search a filter's help for how to do this -- and depending on software/version, they may call it a "whitelist," a "good list" or similar name.

Other ISPs: If one of your newsletters is being filtered, try adding our domain tradingacademy.com or reply.tradingacademy.com to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from tradingacademy.com and reply.tradingacademy.com. Follow their instructions for whitelisting.

We fully support the anti-spam motivations of all mail servers and ISPs. The spam problem is threatening the entire email system, and there are now dozens and dozens of competing anti-spam technologies.

Unfortunately, many legitimate emails are being inadvertently filtered out of the system, and causing severe communication problems.

So, in order to keep the lines of communication open between Online Trading Academy and your inbox, please do make sure that your mail server or ISP is not accidentally keeping our emails from you.